Policy and Terms
1. Check-in Between 14:30 and 22:00 - Check out by 10:00
2. Children of all ages are welcome
3. Pets are not allowed
4. Smoking is allowed in some of the open air areas
5. Groups are accepted up to a maximum of 4 people. No stag and hen groups
6. There is parking available subject to availability and subject to additional costs.
A deposit equal to the first night's accommodation is required to secure your booking. The deposit will be refunded according to the cancellation conditions.
Payments by the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard - no charge.
Please note that we use 3D secure on our website for your own protection.
To help prevent credit card fraud and identity theft, Royal Hotels operates a Chip & Pin” policy for all payments. If you have prepaid for your booking then a £1.00 pre-authorisation will be taken on a card in the booking name and the card must be verified with your PIN number. If you have no card then you are required to pay in full in cash and the card used to make the booking will be refunded.
Additional Check-In Notes
Unfortunately, the Hotel is not suitable for guests confined to a wheelchair or with severe walking difficulties - all guests must be able to manage a flight of stairs. Guests should make hotel aware at the time of booking of any mobility issues and we will try to allocate the most suitable bedroom available.
If a booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.
If a booking is cancelled less than 28 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled 28 or more days before arrival then a charge equal to 25% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
The Royal Carlton Hotel ... Read More